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Charles Edwin Kinyua # (“Building stronger communities through leadership and empathy.”) is a seasoned business administrator with over 15 years of experience in leadership, customer experience, and operations management. As a Customer Experience Executive at Safaricom PLC, he has mastered the art of building strong client relationships, driving business efficiency, and delivering world-class service with impact. At GIE–Kenya, Charles contributes his expertise in strategic business growth, organizational development, and stakeholder engagement to strengthen the volunteer experience and ensure operational excellence. His warm leadership style, passion for mentorship, and people-first approach inspire both local and international volunteers to embrace professionalism, empathy, and excellence in all they do.